An Exasperating Experience With A Pizza
On a recent trip to breakfast with my family, I was reminded of a particularly frustrating experience I had at the pizza place next door. […]
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Awesome Customer Service Sealed With A Thank You Note
Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here for […]
Continue reading »A Musical Christmas Gift From @Commbetterblog
It’s Christmas and in the words of cousin Eddie, (National Lampoon’s Christmas Vacation) we wanted to get you something “real nice.” When we aren’t blogging […]
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17 Things I Hate About Customer Service
We recently asked our customer service representatives two simple questions. What do you love about customer service and what do you hate about customer service? […]
Continue reading »Coffee And Customer Service: The Power To Un-ruin
In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers. One tool […]
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My Guilty Little Customer Experience
I have a public service announcement for all stores where shopping occurs. I’m a guy therefore I do not like shopping. Be nice to me, […]
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Monday Motivation: Let’s Un-ruin Someone’s Day Today
I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. Who doesn’t […]
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Running: The Cure For The Common Cold
This post was originally published on the Phone.com blog. If your contact center is like ours, it’s a daily battle to keep enough people healthy […]
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The 9 Dreaded Words Of Any Customer Service Director
The 9 dreaded words of any customer service director are “Let me speak with the head of customer service.” A while back I wrote a […]
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Peyton Manning Knows Awesome Customer Service
As an avid sports fan, I frequently turn to ESPN.com for the latest news and information about the teams I follow. It’s rare in the sporting […]
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