Webinar Report: Five New Ways to Quickly Improve Customer Service
We recently attended a webinar with Jeff Toister, President of Toister Performance Solutions and author of the book “Service Failure.” We wanted to take some […]
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5 Strategies For Delivering Accessible Customer Service
One of my all time favorite ad campaigns was and is the Staples Easy Button. For whatever reason the concept of having a button to […]
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Monday Motivation: Celebrate Milestones Big AND Small
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most recent rendition […]
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More Customer Service Lessons From Forrest Gump
I recently teamed up with my friend Al Hopper to talk about What Forrest Gump Teaches Us About Customer Service. After watching the movie we both […]
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Thanksgivings New And Old
Thanksgiving in my family is an important day. It’s the day the family comes together and shares music, sports, food and rings in the Christmas […]
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7 Customer Service Stories You Can’t Make Up
One of the ways I keep track of ideas for future blog posts is to jot down some quick notes in WordPress and save them […]
Continue reading »Coffee And Customer Service: Miscellaneous Thankfulness
In today’s Coffee and Customer Service Hangout we talk about the latest things we are working on in customer service at Phone.com. You will not […]
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Welcome The Interruptions
I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]
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Does Customer Experience Really Matter In Long-term Airport Parking?
I am most certainly a creature of habit and when it comes to travel that fact may very well be magnified. I don’t travel a […]
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5 Essential Components Of Choice In Customer Service
I have become keenly aware of the contrast in “shopping styles” between my wife and me. Given the opportunity to shop without kids, she takes […]
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