Reframing Our View Of Our Super Customers
Phew! What a day. I have spent more time talking to customers today than I have in a while. I rarely talk to the “I’m […]
Continue reading »Category: Jeremy
A Little Tiramisu Can Sweeten Any Customer Experience
My wife recently had a birthday and thus chose Il Fornaio on Coronado Island as our destination to celebrate. We like the food at Il […]
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Internal Customer Service: Don’t Forget About The Folks Behind The Scenes
Sending emails to my team is often a dicey proposition. Most emails are met with little or no response, leaving me insecure as to whether […]
Continue reading »Carrots and Customer Service: What’s Up With Your Tone Doc?
Happy Friday everyone! In this hangout we discuss email communication. Jenny has her own special way of sending smiles over the Internet that will give […]
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Before Telling Others To Improve Their Customer Service, Improve Yours First!
One of my biggest fears as a customer service professional and a blogger is that we would spend all of this time talking about customer […]
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The View Is Sweet From 14,000 Feet
I recently had the pleasure of taking a family vacation to one of the greatest places on earth…Colorado. I have visited that fine state at […]
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Monday Motivation: Stand Out From The Pack
I think we’ve made it very clear that we love feedback. Jenny has actually been handling the lion’s share of it lately but I came […]
Continue reading »@jtwatkin In The Top 100 Most Social Customer Service Pros On Twitter
I’ve been out of the office for the last week on a much needed vacation but noticed yesterday that my Twitter account blew up with […]
Continue reading »Hello Home Depot!
As my family grows, packing for road trips becomes more and more of a science. For our latest trip we have introduced the car top […]
Continue reading »A Review Of “The Cult Of The Customer” By Shep Hyken
How many of you enjoyed writing book reports when you were in grade school? I would say I was generally indifferent toward them but always […]
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