A Rash Of Good Customer Experiences Lately
Do you ever feel like you’re on a good run when it comes to customer experience? We’ve talked at length about the importance of getting […]
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The Putting A Name With A Face Kind Of Customer Service
I have worked on a customer service team for almost 13 years now and I think I can count the number of times I’ve met […]
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Monday Motivation: Be A Smile Collector
We recently had the pleasure of adding some great new customer service representatives to our team. One of them, Monica, brought in Banana Split Cookies […]
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A Quality Recovery Plan
Just three short months ago I wrote about my process of recovering from a knee injury. I am pleased to announce that my knee feels […]
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Customer Experience Lessons From Taylor Swift
In a post several months ago we established that I am a Taylor Swift fan and at this point there’s absolutely no turning back. I’m […]
Continue reading »It’s An Honor To Blog With You
Wow, today has been one of those days where I’m part trainer and part systems administrator as I onboard new customer service agents. There definitely […]
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Jenny, Your Much Needed Reminder Caused My Flight To Be Delayed
I just read Jenny’s blog post entitled “A Much Needed Reminder” and couldn’t help but respond. I was in Indianapolis over the weekend and was […]
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Proactive Customer Service At Project Pie
I was recently turned onto a new restaurant in San Diego called Project Pie. Like you, my initial reaction when hearing about it was “Ooooooh […]
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I Can Feel The #Delllove!
I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office. […]
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Imperfect Perfect Moments With Dad
As a son, no one is more qualified than I am to highlight my dad’s flaws. For the first thirty years of my life I […]
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