It’s A Get My Favorite Drink @Starbucks And Stay Up Late Kind Of Evening
I’m sitting here sipping an Tall-Extra-Hot-No-Water-Soy-Chai-Latte and about to dig into a few hours of catch up work. Let me tell you about my day […]
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A Customer Called Us Idiots…And They Were Right
I hope we haven’t solely used this blog to paint a picture of 100% success and perfection. As Jenny said in her last post, we […]
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Removing “Unfortunately” From Your Customer Service Vocabulary
A while back, Phone.com CTO Alon Cohen requested that we strike the word unfortunately from our customer service vocabulary. Admittedly, I thought the request was […]
Continue reading »Coffee and Customer Service: Dealing With Difficult Customers
In our latest and greatest hangout, we discuss what we learned this week blogging about Dealing with Difficult Customers. We hope you’ll take a moment […]
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Anyone Got A Fruit Cup?
I don’t know about anyone else but our agents love to make creative images to illustrate a funny point. Being that I’m the ripe age […]
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8 Ways To Be If You Like Difficult Customers
In my last post, I talked about the fact that I’m learning that if I’m going to effectively deal with difficult customers it starts with […]
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Effectively Dealing With Difficult Customers Starts With ME
I’m sitting here on a peaceful Sunday evening, kids in bed and the house filled with the cool sounds of Jack Johnson coming through my […]
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Summing Up Phone.com Customer Service In One Word…AWESOME
Every time I frequent fast food restaurant In-N-Out Burger I am struck by three things. The drive-thru line is almost always ten cars deep but […]
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Monday Morning Introspection
Over the last week I’ve had some pretty amazing experiences that are rolling around in my mind that, maybe, just maybe by writing will bring […]
Continue reading »Coffee And Customer Service: The National Acronym Act
I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]
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