I am thankful for…
Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
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Pausing to Give Thanks
We are approaching one of my absolute favorite times of year and NO I do NOT like to shop. I’m a guy so if I’m […]
Continue reading »Going the extra mile
I recently surveyed our agents who are taking front line sales calls to find out why people call to sign up rather than signing up […]
Continue reading »No Use Hiding It Anymore
I realize that by saying this, our blog is going to lose readers left and right but there’s really no use hiding it anymore. I’m […]
Continue reading »What were you expecting?
As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Disney Quality
I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
Continue reading »How An Evangelist Saved Our Bacon
As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
Continue reading »The Best Way to Learn is by Doing
I have unilaterally decided to add a new category to our blog called “RWR” or “Revelations While Running.” As I’m training for a January marathon […]
Continue reading »Restaurant Rumblings Part 1
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I’m not talking about […]
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