Leadership Archives - Page 5 of 11 - Customer Service Life

Burning Bridges

Posted on October 6, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 20, 2016. Click here to read the original article. Bring up the topic of […]

Jeremy, Leadership

Dear Customer, The Buck Stops Here

Posted on August 29, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 19, 2016. Click here to read the original. The expression, “The buck stops here” […]

Customer Experience, Customer Service, Jeremy, Leadership

10 Leadership Lessons I Learned the Hard Way

Posted on July 20, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on July 13, 2016. Click here to read the original. At FCR we periodically have newer […]

Jeremy, Leadership

An #ICMIChat Follow Up On Great Managers

Posted on July 19, 2016 by Jenny Dempsey

A few weeks ago, Jeremy Hyde (@JeremyHyde_), Manager at InstyMeds and Jenny Dempsey (@jennysuedempsey), Visitor Support Manager at DMV.org were both swept away from their weekly #ICMIChat (@CallCenterICMI) […]

Contact Center, Jenny, Leadership

First Chair, Second Chair

Posted on March 24, 2016 by Jeremy Watkin

Being first chair means you’re not only the best at your instrument, but you’re also the leader of your group. Being the leader means others […]

Jeremy, Leadership

My Interview On The Fast Leader Show

Posted on March 2, 2016 by Jeremy Watkin

I was recently interviewed by Jim Rembach of the Fast Leader Show and it went live a week ago. In preparation for the interview, I […]

Customer Service, Jeremy, Leadership

Positive Intent And Trust Go Hand In Hand

Posted on February 19, 2016 by Jeremy Watkin

This post originally appeared on the FCR blog on February 5, 2016. Click here to read the original. A couple months ago, the unthinkable happened. […]

Contact Center, Jeremy, Leadership

5 Pieces Of Leadership Advice From The Other Side

Posted on February 18, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on January 28, 2016. Click here to read the original. I don’t know about the rest […]

Contact Center, Customer Service, Jeremy, Leadership

From Frontline Customer Service to Leadership

Posted on February 10, 2016 by Jeremy Watkin

This article was originally written as a guest post on the ICMI website with my colleague Sheri Kendall-duPont. The original article can be found here. When I (Jeremy) was first […]

Contact Center, Jeremy, Leadership