Leadership Archives - Page 3 of 11 - Customer Service Life

Eating Your Feelings in Customer Service

Posted on May 14, 2018 by Jenny Dempsey

The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]

Contact Center, Customer Service, Jenny, Leadership, Motivation

5 Ways Leaders Can Inspire a Culture of Service

Posted on March 5, 2018 by Jeremy Watkin

This article was first published as a featured contribution on the ICMI blog on January 30, 2018. Click here to read the original. Right out […]

Contact Center, Customer Experience, Customer Service, Jeremy, Leadership

Book Review: Meaningful Work by Shawn Askinosie

Posted on February 8, 2018 by Jeremy Watkin

It was the holiday season, I was taking some time off work, and wanted to read something outside of the normal business books I tend […]

Books, Jeremy, Leadership, Motivation

It Takes an Army

Posted on January 8, 2018 by Jeremy Watkin

I crossed into old age this weekend. I turned forty! One of my favorite things to do on my birthday is to start the day […]

Jeremy, Leadership, Motivation

Emotional Intelligence Insights From Happy Gilmore

Posted on January 2, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on December 14, 2017. Click here to read the original. One of my favorite movies is Happy […]

Jeremy, Leadership, Motivation

Breaking the Ice Episode #36: Managing, Leading, & Inspiration From Kids w/ Jacob Shields

Posted on November 8, 2017 by Jeremy Watkin

Welcome to Episode #36. We are so pleased to have Jacob Shields break the ice with us. Jacob is the Call Center Manager at CCI […]

Breaking the Ice, Jenny, Jeremy, Leadership

What “Onward” by Howard Schultz Taught Me About Customer Experience

Posted on October 26, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on October 20, 2017. Click here to read the original. I have several books staring at […]

Books, Jeremy, Leadership

Kicking Rocks and Soaring with Eagles

Posted on August 8, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on July 18, 2017. Click here to read the original. One practice I’ve never really grown […]

Customer Service, Jeremy, Leadership, Motivation

Self-Care in #CustServ: The 3 Deep Breaths Technique

Posted on August 7, 2017 by Jenny Dempsey

Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]

Customer Service, Jenny, Leadership, Motivation

An Airline Magazine Showcases Company Values

Posted on July 24, 2017 by Jenny Dempsey

Airline magazines – do you read them? You know, the magazines that are tucked away in the seatback container in front of you when you […]

Customer Experience, Jenny, Leadership

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