Book Review: Meaningful Work by Shawn Askinosie
It was the holiday season, I was taking some time off work, and wanted to read something outside of the normal business books I tend […]
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It Takes an Army
I crossed into old age this weekend. I turned forty! One of my favorite things to do on my birthday is to start the day […]
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Emotional Intelligence Insights From Happy Gilmore
This article was originally published on the FCR blog on December 14, 2017. Click here to read the original. One of my favorite movies is Happy […]
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Breaking the Ice Episode #36: Managing, Leading, & Inspiration From Kids w/ Jacob Shields
Welcome to Episode #36. We are so pleased to have Jacob Shields break the ice with us. Jacob is the Call Center Manager at CCI […]
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What “Onward” by Howard Schultz Taught Me About Customer Experience
This article was originally published on the FCR blog on October 20, 2017. Click here to read the original. I have several books staring at […]
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Kicking Rocks and Soaring with Eagles
This article was originally published on the FCR blog on July 18, 2017. Click here to read the original. One practice I’ve never really grown […]
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Self-Care in #CustServ: The 3 Deep Breaths Technique
Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]
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An Airline Magazine Showcases Company Values
Airline magazines – do you read them? You know, the magazines that are tucked away in the seatback container in front of you when you […]
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3 Slices of Advice When Taking an Escalated Customer Service Call
You sense an energy shift. The air stiffens as a silent hush falls over the room. A tapping of a finger on a desk echoes. […]
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What Are Your Favorite Leadership Lessons?
This article originally appeared on the FCR blog on May 15, 2017. Click here to read the original. Take a moment with me to think […]
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