Motivation Archives - Page 8 of 21 - Customer Service Life

Work Ethic: A Lesson for Hourly Employees

Posted on September 20, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on September 1, 2016. Click here to read the original. My colleague Adam Crouch wrote a […]

Contact Center, Customer Service, Jeremy, Motivation

Inspiring Creative (and sometimes musical) Customer Communication

Posted on September 14, 2016 by Jenny Dempsey

If you work with me, you know I like to make customer service fun, honing in on the creative ways to help others. Luckily, I work […]

Customer Service, Jenny, Motivation

The Keys For Lifelong Customer Service Success

Posted on April 7, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on April 1, 2016. Click here to read the original. Customer service is hard work. There’s […]

Contact Center, Customer Service, Jeremy, Motivation

What If Your Next Caller Is Your Next Boss?

Posted on March 14, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on February 19, 2016. Click here to read the original. Would you be willing to hire […]

Customer Service, Jeremy, Motivation

#BetterThan Customer Service

Posted on February 25, 2016 by Jeremy Watkin

This post originally appeared on the FCR blog on February 10, 2016. Click here to read the original. I was recently sitting in a discussion […]

Customer Service, Jeremy, Motivation

Driving Customer NPS with Employee NPS

Posted on January 8, 2016 by Jeremy Watkin

This article was originally published as a guest column on the ICMI blog. You can view the original article here. Raise your hand if you’re a sucker for a […]

Contact Center, Customer Experience, Customer Service, Jeremy, Motivation

When The Road Is Flat, Find A Hill

Posted on January 1, 2016 by Jeremy Watkin

Photo credit: jacsonquerubin via Foter.com / CC BY-NC-SA This is a post I originally wrote for the FCR blog on December 30, 2016. These are […]

Jeremy, Motivation

What To Do When You Have No Idea What To Do

Posted on November 5, 2015 by Jenny Dempsey

No sugar coating here, I’m clueless. I’ve taken what I’ve learned over the past decade and started to apply it to my new role with […]

Customer Service, Jenny, Motivation

3 Mindful Tips For Small Business Success

Posted on July 30, 2015 by Jenny Dempsey

Being a small business is all the rage! And, for good reasons: You are your own boss Working your own hours Working from home Hand crafting […]

Jenny, Motivation

The Lesson From A Spoiled Smoothie

Posted on July 16, 2015 by Jenny Dempsey

I am a people pleaser. I was taught from an early age that you focus on what others want, keep everyone happy and always put yourself […]

Jenny, Motivation

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