Coffee And Customer Service: Talking “Service Failure” With Jeff Toister

jefftoisterWe had a terrific hangout with Jeff Toister, president of Toister Performance Solutions and author of the book “Service Failure.”  His book is packed with terrific insight about why bad customer service happens along with sound advice on how we change that.

If you missed the hangout you can view it below.  There were several moments where we took notes while he talked.  Thank you to those of you that attended and asked questions.  It truly enriched the discussion.

For more information about Jeff, his website is and you can follow him on Twitter @toister.  Jeff wrote a terrific summary of our hangout on his blog.

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