Coffee And #Custserv Hangout With Randi Busse

We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc.  Randi is the author of the book “Turning Rants Into Raves.”  In the hangout we talk about her book and the problem of companies and customer service professionals not calling their customers back when they say they are going to– or at all.

Randi also gave us a super-secret code that you can use on TurningRantsIntoRaves.com to get $5 off the cost of the book.  The code is apw7ynvy.  Enjoy the hangout!

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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