Integrity Service Book Club Discussion 3
We are at week 3 of reading Integrity Service by Ron Willingham for the first Communicate Better Blog Book Club.
It is my hope that those who may not have finished reading the book at this point, continue to read and return to the discussion questions at a later time. We’re all busy folks but taking the time to read and expand our minds is priceless.
Here’s an overview of what we’ve covered so far:
Discussion 1: 4/17
- Pursue Integrity
- Greet Customers
- Identify Purpose
- Value Customers
Discussion 2: 4/24
- Solve Problems
- Ask How to Help Customers
- Assume Responsibility
- Listen to Customers
Discussion 3: 5/1
- Practice Teamwork
- Help Customers
- Set Goals
- Invite Customers Back
Here are the discussion questions based on the last four chapters. Please leave your thoughts/comments/questions in the “Comments” on this post.
Discussion Question 1: What attitudes and behaviors does it take to create new positive energy within teams? How do you structure a lasting, positive team that works together successfully? How do you make sure everyone knows they are appreciated?
Discussion Question 2: How are last impressions as important as first impressions for your ongoing success with customers? Have you ever considered writing an “exit statement” to help give you focus on your interactions with customers?
Discussion Question 3: Overall, what did you take away from this book? Are there any nuggets of information that you will carry with you? Did you like the book? Do you have any suggestions for our next book club selection?
Please your comments, questions and answers in the comments on this post.
Thanks SO much for joining us! It’s an honor to interact and communicate everything customer service with YOU! If we can run this book club better in the future, I’d love to hear your insight.
Also–we’re looking for some readers to discuss this book with us on a future Coffee and Customer Service Google Hangout–let us know if you’d like to participate!