Jeremy And Jenny Made ICMI’s Top 50 #CCTR Thought Leaders List

top50cctr-badgeIn a recent article by ICMI, we were recognized in the Top 50 Contact Center Thought Leaders On Twitter!  Jeremy (@jtwatkin) ranked #17 and Jenny (@jennysuedempsey) ranked #45.  We are truly honored and elated at this honor.  Here are a few key points we would like to make in light of this accolade.

  • On this list are many people we consider to be our customer service heroes.  If you are in the world of customer service, the other 48 folks on this list have a ton of amazing thought leadership to pass on to you.  Follow them!
  • We aren’t in this for the awards.  Don’t get us wrong, we love being recognized as much as the next person but our goal still remains to make the customer service at awesome.
  • Recognition like this means that we are hopefully making a meaningful contribution to the world of customer service.  We are passionate about our jobs and about serving customers, and if we can enrich the lives of our fellow customer service professionals and our customers, we call that a win-win!

Finally, we would like to say thank you to ICMI for this recognition!



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