When I Say Empathy, This Is What I Mean
I had my wisdom teeth extracted a week ago and the two words I have learned you don’t want to hear in relation to teeth […]
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Drop the ‘tude, dude!
I’ve been reading UserVoice’s community blog for the past couple months, and I’ve been taking away a LOT of good lessons. One topic in particular is […]
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My Last Post About Cars…Ever
My experiences with auto parts stores of late are well documented on this blog and if you believe the title of this post, think again. […]
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StrengthsFinder Discussion: Adaptability
Jeremy: Yo Jenny! Thursday marked our first book club discussion of “Now, Discover Your Strengths.” We took those Strengthsfinder tests like three years ago and I’m […]
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Words Like Knives and Swords
Queue in Taylor Swift’s “Mean” and proceed with belting out the tune, “…whyda gotta be so mean?” Then wipe up the tears and go get […]
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Channelling Our Inner Jenny
This week at Phone.com, we are doing a customer service scavenger hunt and one of the challenges is to take a funny, spirited picture. Jenny […]
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That Customer
Sometimes, we just know we are that customer. That customer who needs a bit more attention than the others. That customer who is frazzled and frustrated […]
Continue reading »Customer Service Nightmares
What thoughts go through your head when you hear particularly negative feedback from an employee or customer? Think of the plethora of emotions and feelings […]
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Conference Review: Customer Experience Exchange West Coast
I was recently invited at the last minute to attend the Customer Experience Exchange conference by IQPC held in my own back yard. Upon reviewing the website […]
Continue reading »Coffee and Customer Service: Being Uniquely Awesome
In our latest Coffee and Customer Service Hangout, we talk about the importance of celebrating the unique awesomeness in each one of our customer service […]
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