Customer Service Life

It’s A Get My Favorite Drink @Starbucks And Stay Up Late Kind Of Evening

Posted on March 15, 2013 by Jeremy Watkin

I’m sitting here sipping an Tall-Extra-Hot-No-Water-Soy-Chai-Latte and about to dig into a few hours of catch up work. Let me tell you about my day […]

Jeremy, Leadership

Practice Makes Awesome

Posted on March 14, 2013 by Jenny Dempsey

Do you ever feel like this girl? If you said yes, you’re not alone! Working in customer service, you have to find a balance […]

Customer Experience, Jenny, Motivation

A Customer Called Us Idiots…And They Were Right

Posted on March 13, 2013 by Jeremy Watkin

I hope we haven’t solely used this blog to paint a picture of 100% success and perfection. As Jenny said in her last post, we […]

Bad Customer Service, Jeremy

No one’s perfect, but everyone can be awesome.

Posted on March 11, 2013 by Jenny Dempsey

Happy Monday! How much more awesome can you get to have a day dedicated to being awesome? Alright, so we missed it by a day […]

Jenny, Motivation

Removing “Unfortunately” From Your Customer Service Vocabulary

Posted on March 11, 2013 by Jeremy Watkin

A while back, Phone.com CTO Alon Cohen requested that we strike the word unfortunately from our customer service vocabulary. Admittedly, I thought the request was […]

Jeremy, Motivation

Coffee and Customer Service: Dealing With Difficult Customers

Posted on March 8, 2013 by Jeremy Watkin

In our latest and greatest hangout, we discuss what we learned this week blogging about Dealing with Difficult Customers. We hope you’ll take a moment […]

Jenny, Jeremy