Fall Edition: What are Jeremy & Jenny Up To?
It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]
Continue reading »Latest Posts
Climbing the Mountain One Milestone at a Time
This article was originally published on the FCR blog on September 14, 2018. Click here to read the original. Since moving to Oregon a few […]
Continue reading »
4 Best Practices To Incorporate Wellness In Your Workplace
This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
Continue reading »
The Subtle Differences Between Good and Bad Customer Service
This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with […]
Continue reading »
Jenny Dempsey to Speak at ZenDesk Relate Conference
In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]
Continue reading »
Customer Service Tip of the Week by Jeff Toister
I’ve been a happy subscriber of the Customer Service Tip of the Week email distribution list for a couple years, reliably receiving a practical bit […]
Continue reading »
Own Your Stuff!
This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]
Continue reading »
Eating Your Own Dog Food
This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]
Continue reading »
Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer
I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]
Continue reading »
Where Policies and Great Customer Service Coexist
This article was originally published on the FCR blog on August 9, 2018. Click here to read the original. My family and I had a […]
Continue reading »