Jenny Dempsey to Speak at ZenDesk Relate Conference


In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey

When it comes to fostering a culture of self-care and supporting our customer service agents to the best of our abilities, we must first set the stage and care for ourselves.

If we can talk the talk, we better be walking the walk.

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco.

My session, Supporting Your Support Team Starts With You, is going to give you an opportunity (and permission, you busy person you) to tune into yourself. You’ll be guided through an interactive exercise that can pinpoint an area in your life needing more attention. Through active listening and deep thinking, you’ll walk away with a new perspective on what self-care and wellness in the workplace means for you and your team.

Session date & time:

November 14, 2018 from 2:15 pm – 2:45 pm

To join in on the fun, visit:

If you’ll be attending, be sure to come on over for a big hug and selfie with me! Or, if that it too awkward, a handshake will do just fine.

I can’t wait to see your smiling faces in the audience!


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Jenny Dempsey is the Consumer Experience Manager for and Apeel Sciences. With 16 years of building and leading customer service & experience teams, she is also the co-founder of a customer service blog, Jenny has been recognized over the years for her work, including the The ICMI Top 25 Thought Leaders of 2021and accepting the 2019/2020 CloudCherry CX Influencer Champion award. Jenny loves being an auntie to her beautiful niece, travelling the world, singing and hanging out with her toothless rescue cats. She lives in sunny San Diego, CA.


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  • Hi Jenny, Don’t know if you still work at but I was going through old emails and saw your reply to a technical request I had made. Your assistance was remarkable and I just wanted to let you know again how much I appreciated it and thank you. It is rare anyone let’s people like you know how much they appreciate the assistance given so I wanted to just take time to say it again.
    Cheers, Jim

    PS: looks like you keep really busy with all the writing/managing activities – amazing

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