Customer Service Life

Smarter Customer Service: 3 Contact Reduction Strategies That Work

Posted on October 17, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on October 4, 2017. Click here to read the original and watch our FCR Solutions Spotlight […]

Customer Service, Jeremy

Is “No Problem” a Problem in Customer Service?

Posted on October 16, 2017 by Jenny Dempsey

Barefoot and going through TSA security at the airport, I hold my hands up over my head through the SkyScanner. I walk out and the […]

Customer Experience, Customer Service, Jenny

Some Recommended Customer Service Reading

Posted on October 12, 2017 by Jeremy Watkin

It’s always a privilege to contribute to articles on other blogs and websites and be part of spreading the word about Customer Service Life. Here […]

Customer Experience, Customer Service, Jeremy

7 Live Messaging Best Practices From Our Experts

Posted on October 12, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on September 28, 2017. Click here to read the original. Live messaging channels like chat, SMS […]

Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #32: Marketing & Dining in New York w/ Eric Lituchy

Posted on October 11, 2017 by Jeremy Watkin

In episode #32 we break the ice with our good friend and marketing expert, Eric Lituchy. Eric is CEO & Founder of HUNTER, a NYC […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

What Drives The Customer Experience: An Uber Story

Posted on October 10, 2017 by Jenny Dempsey

Leaving my hotel from the ICMI Contact Center Demo in Las Vegas, I login to my Uber app and request a car to take me […]

Customer Experience, Customer Service, Good Customer Service, Jenny

Breaking the Ice Episode #31: Podcasts & the Future of #Custserv w/ Jim Rembach

Posted on October 4, 2017 by Jeremy Watkin

In episode #31 we break the ice with our friend, Jim Rembach. He’s a podcaster, contact center thought leader, and Director of Sales and Marketing at […]

Breaking the Ice, Contact Center, Customer Experience, Customer Service, Jenny, Jeremy

The Slow Play

Posted on October 1, 2017 by Jeremy Watkin

I have a bit of a fascination with making stuff — especially food. Last year I learned how to make my own sourdough bread. If […]

Jeremy, Motivation

Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf

Posted on September 27, 2017 by Jeremy Watkin

In our 30th episode, we’re pleased to break the ice with Neal Topf. Neal is the President at Callzilla, an award-winning outsourced contact center provider […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy