Customer Service Life

5 Life Lessons Learned from Fishing with a Guide

Posted on September 28, 2022 by Jeremy Watkin

One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]

Customer Experience, Customer Service, Jeremy

4 Internal Customer Support Practices for the Modern Contact Center

Posted on August 1, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]

Contact Center, Customer Service, Jeremy

Why I’ve remained loyal to my hair stylist

Posted on June 21, 2022 by Jenny Dempsey

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair […]

Customer Experience, Good Customer Service, Jenny

The Way It’s Always Been Done

Posted on May 16, 2022 by Jeremy Watkin

I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]

Contact Center, Customer Experience, Customer Service, CXQOTD, Jeremy

Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey

Posted on May 11, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]

Contact Center, Customer Experience, Customer Service, Jeremy