
5 Holiday Gift Ideas for Employees
You know the person who always comes bearing gifts and they’re always great gifts? I don’t consider myself to be one of those people. But […]
Continue reading »Identifying Our Customers And Serving Them Better
You know the person who always comes bearing gifts and they’re always great gifts? I don’t consider myself to be one of those people. But […]
Continue reading »I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
Continue reading »I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
Continue reading »I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
Continue reading »This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
Continue reading »Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
Continue reading »As a child of the 90s, a decade where the NBA was dominated by Michael Jordan and the Chicago Bulls, I found myself enthralled by […]
Continue reading »What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]
Continue reading »I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great […]
Continue reading »When you start a new job, there are many natural and normal fears that come along with it. Things like: Am I going to be […]
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