
It’s ok to not face your fears
I didn’t want to dive for the baseball. While I’m not necessarily out of shape, I am not what you’d call “athletic” when it comes […]
Continue reading »Identifying Our Customers And Serving Them Better
I didn’t want to dive for the baseball. While I’m not necessarily out of shape, I am not what you’d call “athletic” when it comes […]
Continue reading »My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]
Continue reading »In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]
Continue reading »I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]
Continue reading »As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
Continue reading »The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]
Continue reading »A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]
Continue reading »Recently I participated in a virtual event with the wonderful Mary Cleary of SignalVoC, a community that highlights CX leaders across Customer Success, Customer Support, […]
Continue reading »The price for the fruit on my company’s ecommerce website was $0.00. Yeah, I (now) don’t think that looks right either. 12 customers thought it […]
Continue reading »Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
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