5 Third-Party Customer Survey Systems to Consider
This article appeared on the FCR blog on March 16, 2017. Click here to read the original. It’s pretty standard these days for a customer […]
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Breaking the Ice Episode #4: Social Media Customer Service with Al Hopper
In this episode of Breaking the Ice, we welcome a very special guest. Al Hopper is the Co-Founder and COO at SocialPath Solutions and he joined […]
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Breaking the Ice Episode #3: Our Favorite Customer Service Books
Episode #3 of Breaking the Ice is in the books. In this weekly segment we answer one icebreaker question and one customer service or customer […]
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3 More Appearances to Share
I’ve had the opportunity to contribute to an article recently and also be interviewed a couple times and wanted to just take a quick moment […]
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Deconstructing Goodbye: An Exploration in Creating An Effective Email Signature
Pop quiz: What is the single most impactful marketing message that you send every day? (source) I’ll give you a hint: it’s NOT the body […]
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How Machine Learning Can Add Value to Customer Service Automation
This article was originally published on CustomerThink.com as part of my monthly advisor column on February 9, 2017. Click here to read the original. It […]
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Breaking the Ice Episode #2: What We’ve Learned From Angry Customers
Who’s up for Episode #2 of Breaking the Ice? Well here it is. In this episode, we break the ice by sharing a time when […]
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3 Creative Alternatives to Making a Customer Read (but it not feel like reading)
Perhaps I’m just bitter, but no one reads. We’re all lost in our own la la lands, zoning in only on what we want to see. […]
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6 (un)Romantic Ways to Love Customers
This article originally appeared on the ICMI Blog on February 14, 2017. Yes it’s a Valentine’s Day post but you can put these into practice […]
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Breaking the Ice Episode #1: The Best Customer Service Advice We’ve Ever Received
We are pleased to introduce you to a new segment on Customer Service Life, but first, let me give you some background. When Jenny and […]
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