4 Things Yoga Taught Me About Customer Service
After a wee little knee injury (don’t worry, it was nothing serious), I decided to shelve my normal exercise, jogging. With the goal of finding something […]
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Positive Intent And Trust Go Hand In Hand
This post originally appeared on the FCR blog on February 5, 2016. Click here to read the original. A couple months ago, the unthinkable happened. […]
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5 Pieces Of Leadership Advice From The Other Side
This post was originally published on the FCR blog on January 28, 2016. Click here to read the original. I don’t know about the rest […]
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A Practical Guide to Connecting with Customers
This post was originally published on the FCR blog on February 2, 2016. Click here to read the original. I consider myself to be an […]
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From Frontline Customer Service to Leadership
This article was originally written as a guest post on the ICMI website with my colleague Sheri Kendall-duPont. The original article can be found here. When I (Jeremy) was first […]
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Roasting Up Tasty Customer Service
Ironsmith Coffee Roasters is my local coffee shop on Highway 101, steps away from where I work. A day doesn’t go by, usually around the 2pm afternoon […]
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The (Not So) Scary Future Of Contact Centers
This post was originally published on the FCR blog on January 22, 2016. Click here to read the original. I was able to take a […]
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5 Observations From A Student Of Customer Experience
This post was originally published on the FCR blog on January 15, 2016. Click here to read the original. One of the best ways to […]
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If Not Now, Then When In Customer Service?
The super complex life question, “If not now, then when?” was shared on my office whiteboard a couple of weeks ago. I write a daily quote for all to […]
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Reviewing Chief Customer Officer By @JeanneBliss
I recently completed a journey through the book, Chief Customer Officer: Getting Past Lip Service to Passionate Action by Jeanne Bliss. Jam packed with customer […]
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