Customer Service Life

Customer Service To Text Messaging: “You Complete Me”

Posted on December 18, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on December 9, 2015. Click here to read the original. Text messaging (AKA SMS or Short […]

Contact Center, Customer Service, Jeremy

Customer Service Is Life

Posted on December 17, 2015 by Jeremy Watkin

This post is a modified version of an article I shared in the FCR company newsletter a few months ago. It’s also a retelling of […]

Customer Experience, Customer Service, Jeremy

How To Draft A Catchy Customer Email

Posted on December 16, 2015 by Jenny Dempsey

Sailing the customer service sea with a fishing hook in hand but are not sure what to do? You came to the right place! With a little […]

Customer Experience, Good Customer Service, Jenny

Jenny And Jeremy Recognized As Thought Leaders By ICMI

Posted on December 15, 2015 by Jeremy Watkin

I am pleased to announce that Jenny and I were named to the list of Top 50 Thought Leaders by ICMI. It is truly an honor to […]

Contact Center, Customer Service, Jeremy

Survey: Moving From Front Line Customer Service To Leadership

Posted on December 11, 2015 by Jeremy Watkin

For some of you in contact center and customer service leadership, your move from front line customer service to a leadership role might be more […]

Contact Center, Customer Service, Jeremy, Leadership

Serving Millennials Well – As Employees AND Customers

Posted on December 9, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on December 2, 2015. Click here to read the original. Since writing this, I’ve come to […]

Customer Experience, Customer Service, Jeremy, Leadership

6 Reasons An Email Template Delighted Me

Posted on December 6, 2015 by Jeremy Watkin

This post was originally posted as a guest blog on Shep Hyken’s Customer Service Blog. The original post can be found here. Thank you to […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Are We Creating Entitled Customers?

Posted on December 4, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on November 20, 2015. Click here to read the original. Last month I wrote a series […]

Customer Experience, Customer Service, Jeremy

40 Reasons We’re Thankful To Work In Customer Service

Posted on November 26, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on November 25, 2015. Click here to read the original. If you’ve never done so, take […]

Customer Service, Jeremy

11 Unwritten Rules Of Customer Service

Posted on November 25, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on November 18, 2015. Click here to read the original. One of my colleagues and I recently […]

Customer Service, Jeremy

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