If You Want Me To Take Your Survey You’d Better Smile First
The expression “going postal” exists for a reason. While it refers to some very tragic incidents from the past, it also points to a much […]
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Physical Environment And Your Workflow
Not too long ago, I was imprisoned in a cold, gray, isolated cubicle with outdated furniture and a broken fan. Ok, so, imprisoned might be […]
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Monday Motivation: Remember Them Dents
Can you name this TV theme song? You take the good, you take the bad, you take them both and there you have The facts […]
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3 Steps To Meaningful And Lasting Connections
I’ve written about my favorite Greek restaurant, Victor’s Kafe in the past. Today I want to spend a little time talking about Tyler and what […]
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A Very Happy Customer Service Lands’ End-ing
Ah yes, there is nothing like a happy ending! Especially when it comes to customer service. Are you with me? My friend Heather, that I have […]
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4 Customer Service Excerpts From My Travel Diary
My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]
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Burger, Fries And A Customer Service Surprise
My sister ventures out to Los Angeles to pick me up from the airport on a Friday evening after I arrive back from a two week vacation in […]
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4 Lessons Learned From The Five9 User Conference
As a customer of cloud contact center software company, Five9, I was recently invited to attend a user conference to learn all about their new […]
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Unsuspecting Acts Of Kindness In Customer Service
Stuck at a stoplight at a busy intersection, I notice a homeless man standing on a corner. He holds a sign asking for spare change […]
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5 Monday Customer Service Must Reads
One of the most important things you can be doing consistently as a customer service professional is routinely reading blogs and articles about your craft. […]
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