Six Ways To Play And Get More Done At Work
A group of us is currently reading the book Essentialism by Greg McKeown. In the book he talks about the importance of play as a […]
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Admitting To A Problem Is The First Step Toward Solving A Problem
We have recently encountered a rather debilitating issue in our call center with a company we do business with. There’s nothing like calling customer service […]
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3 Leadership Insights From Do Lead By @LesMcKeown
My boss recently returned from a conference with a couple books in hand designated for moi. One of them was a nifty little book called […]
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Learn To Be The Customer Service Advocate
The other day, my boss Jeremy (@jtwatkin) shared words of wisdom about my role as a customer service manager and how my one biggest job […]
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Another Slice Of That Apple Customer Experience Please
My co-blogger, Jenny Dempsey and I are both the proud owners of new iPhones after many years as Android users. Jenny went with the iPhone […]
Continue reading »Coffee And Customer Service: Employee Onboarding
Did you miss our hangout with Mitch Causey from Lesson.ly today? No problem! Join us as we discuss call center agent training and how to […]
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3 Qualities That Make A Customer Service Superstar
What makes someone a SUPERSTAR of customer service? Superstars of customer service enhance the customer experience–for internal and external customers–day in and day out. They take […]
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Permission To Say Yes
Processes are important–really important. Without strong processes within our organizations things often don’t get done consistently or at all. In customer service, processes ensure that […]
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It’s International Day Of Awesomeness!
How do you define AWESOME? Google says: Well, if you never really thought about it, today is a good day to fine tune your definition. […]
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Monday Motivation: Take Control Of That Initial Reaction
Try these scenarios on for size. A coworker walks up behind you and asks a question they should know the answer to. Or perhaps another coworker breaks your […]
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