Customer Service Life

A Review Of Bob Thompson’s “Hooked On Customers”

Posted on June 18, 2014 by Jeremy Watkin

Over the past year, we have had the fantastic opportunity to contribute articles to CustomerThink.com, and have found the site to be an amazing compilation of […]

Books, Customer Experience, Customer Service, Jeremy

Help Customers With Worries Without Ignoring Your Own

Posted on June 17, 2014 by Jenny Dempsey

I begin my post today with a quote: “Let our advance worrying become advance thinking and planning.” – Winston Churchill If you know me, you […]

Customer Experience, Jenny

3 Critical Aspects Of A Winning Culture

Posted on June 16, 2014 by Jeremy Watkin

After watching the San Antonio Spurs win yet another NBA title, I find myself completely amazed at their sustained success. This is a huge admission for […]

Jeremy, Leadership

Customers or Employees First? Yes!

Posted on June 13, 2014 by Guest Author

While there is no one agreed-upon definition, employee engagement is usually thought of as a measure of an employee’s job satisfaction and commitment to the […]

Customer Experience, Customer Service, Motivation

3 Surefire Ways To Keep Your Customer Service Mind Sharp

Posted on June 12, 2014 by Jeremy Watkin

This post was originally published on the Phone.com blog. The book, The Seven Habits of Highly Effective People, by Stephen Covey has left an indelible mark […]

Books, Customer Service, Jeremy, Motivation