Customer Service Life

A Nomination For White Castle — Customer Delight Hall Of Fame

Posted on July 2, 2014 by Jeremy Watkin

As someone who has spent nearly my entire life in Southern California, I have never had the privilege of eating at a White Castle restaurant. […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

3 Tips To Help You Define Your Own Customer Service Slogan

Posted on July 1, 2014 by Jenny Dempsey

Everywhere we look, there are slogans advertising all sorts of products. Some slogans, we can identify just with the picture. We know exactly what the product stands […]

Customer Service, Jenny, Motivation

Monday Motivation: How Do You Talk About Your Customers?

Posted on June 30, 2014 by Jeremy Watkin

Tell me if you’ve ever done this. After speaking with a customer who you perceived to be a “jerk,” you proceeded to the notes on […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: Serving Our Friends

Posted on June 27, 2014 by Jeremy Watkin

In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us. Don’t […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Doctor Who Knows Customer Service

Posted on June 26, 2014 by Jenny Dempsey

I am revealing a new level of my nerdiness here: I’m a huge Doctor Who fan. And, if you know me, you know I love connecting things […]

Customer Experience, Customer Service, Jenny, Leadership

Decoding 11 Common Business Acronyms

Posted on June 25, 2014 by Jeremy Watkin

When you listen to business folks speak or you read business literature, do you ever feel a bit like Ralphie with his Little Orphan Annie decoder […]

Jeremy

Customers Wake Up on the Wrong Side of the Bed, Too!

Posted on June 24, 2014 by Jenny Dempsey

Sometimes, we find ourselves in situations with customers where being nice and offering to help just isn’t enough. You can be the most awesome person in the […]

Jenny