breaking the ice Archives - Customer Service Life

Breaking the Ice Episode #10: Listening to the Voice of the Customer

And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This […]

If you’ve worked in a contact center, you know the feeling. The customer service queue has gone crazy and there aren’t enough available reps to […]