Breaking the Ice Episode #10: Listening to the Voice of the Customer


And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This is your opportunity to live vicariously through us as we talk about what sport we would most like to go professional in. In addition, we share some tips for listening to the voice of your customers and improving the customer experience in your organization. Here are the official questions for this week:

Icebreaker Question: If you could be a professional athlete, which sport would you play and why?

Customer Experience Question: What’s one bit of wisdom you’d give a company wanting to listen to the voice of the customer?

Be sure to share your answers to these questions in the comments below.

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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