cx Archives - Customer Service Life

Breaking the Ice Episode #10: Listening to the Voice of the Customer

Posted on May 10, 2017 by Jeremy Watkin

And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Coffee And Customer Service: The National Acronym Act

Posted on February 22, 2013 by Jeremy Watkin

I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]

Coffee and Customer Service, Customer Experience, Jenny, Jeremy

Asking For Feedback: Solicitation Or Just Plain Smart?

Posted on January 9, 2013 by Jeremy Watkin

A few months ago I started to notice I was receiving notes of good feedback from customers about a couple agents in particular. Incidentally seeing […]

Good Customer Service, Jeremy