Inspiring Customer Service

This post is a response to Jeremy’s post “Monday Morning Introspection“.

“If we’re not happy with [our story], we must change our ambitions, become comfortable with failure and conflict and tell a better story.”

On my 29th and a half birthday, I wrote a post about singing and playing guitar at some open mic nights. I wrote this post with the sole purpose of sharing how challenging yet essential it is to step out of your comfort zone. Little did I know it would have a much bigger impact!

It’s not that I’m not happy with my life, I am; I am truly blessed! But, there are always things that I want to change to improve myself as I grow older. It’s why I moved, on my own, 3,000 miles away from home. It’s why I stepped on that stage, even though I was shaking like a tree branch in a hurricane. It’s why I will really try to say how I feel even if it may be scary, I stutter and I could possibly fail.

A lovely coworker of mine made this comment to me after I published the post about venturing out of my comfort zone:

“You have inspired me, with your open mic nights, to keep writing!”

It hit me, at that moment, that what I did was bigger than just me stepping on a stage. The thought of my out-of-comfort-zone experience actually inspiring others to challenge themselves is extremely powerful.

I then read these words in Jeremy’s blog post:

“What will the world miss if you don’t tell your story?”

And, I got to thinking, well, what would it miss? Sometimes, I feel my story isn’t very important. That it won’t even make a dent in this big ol’ world of ours. But, look–one tiny step onto a stage inspired another person to dive into their own passion!

In the customer service chapter of my life novel, I want to tell many stories of:

  • Kindness
  • Helpfulness
  • Empathy
  • Friendliness

And, through my story, I hope to inspire these things in customers AND others who may also work in customer service. And then, these people go on and write their own story, share it with others therefore spreading these values to the world.

So, when you think that you being brave and doing something scary won’t influence anyone, think again.

And when you think a smile and “hello, how can I help you?” won’t really make a big impact, really think again.


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