Panel Discussion On Contact Center Training At #CCExpo14

In previous posts, Jenny and I talked about our experience at the ICMI Contact Center Expo and Conference last May.  ICMI just posted a video of a thought leader panel I had the privilege of participating in.  In the panel discussion we discussed techniques for contact center training.  It was a privilege participating with contact center experts Jeff Toister of Toister Performance Solutions, Juliette Punchello from Thomas Edison State College, Robert Gregory of Media Temple and Brock Faucette of the AICPA.

To learn more about the conference, check out these posts!

Coffee and Customer Service: Reflections from #CCExpo14

Jenny’s Customer Service Expo and Conference Experience

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