Breaking the Ice Episode #64: A Stroll Down Memory Lane


In lucky number 64 we share our favorite memories after more than a decade of working together. We then try to boil down to the one word we’d like people to use to describe our customer service. Here are the questions for this episode:

Icebreaker Question: What’s your favorite memory of working with Jeremy/Jenny?

Customer Service Question: As a customer service professional, what’s one word you’d want your customers to use to describe you? Why?

As for the photos mentioned, here’s some incriminating evidence for you.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

Leave a Reply

Your email address will not be published. Required fields are marked *