Coffee And Customer Service: The Power To Un-ruin

In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers.  One tool we mentioned on the hangout was the Intentional Awkward Pause (IAP).  Learn more from Marie Forleo.

Remember that you have the power to un-ruin someone’s day today.  Watch our hang out and share your opinion in our comments.



Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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