Coffee And Customer Service: The Power To Un-ruin

In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers.  One tool we mentioned on the hangout was the Intentional Awkward Pause (IAP).  Learn more from Marie Forleo.

Remember that you have the power to un-ruin someone’s day today.  Watch our hang out and share your opinion in our comments.

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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