Coffee And #Custserv Hangout With Randi Busse

We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc.  Randi is the author of the book “Turning Rants Into Raves.”  In the hangout we talk about her book and the problem of companies and customer service professionals not calling their customers back when they say they are going to– or at all.

Randi also gave us a super-secret code that you can use on TurningRantsIntoRaves.com to get $5 off the cost of the book.  The code is apw7ynvy.  Enjoy the hangout!

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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