5 Reasons Pirates Know Customer Service
This is a post I originally wrote for International Talk Like A Pirate Day on September 18, 2015. Click here to read the original and see some amazing photos.
Ahoy thar mateys! It’s International Talk Like A Pirate Day and to say my colleagues at FCR have embraced it is an understatement. In honor of this day, I think it only appropriate to highlight some key pirate terms and phrases that are proof positive that any run of the mill pirate would be a star on your customer service team.
All Hands Hoay
Translated as “everyone get on deck,” this shows that pirates know teamwork. On any customer service team, it’s inevitable that it will get busy from time to time. Great teams work together to get through those spikes and continue to deliver awesome service with a great attitude.
Pirates say this when it’s time to pay attention and it’s a brilliant customer service reminder. Before jumping into solving problems, it’s essential to pay attention and listen to everything the customer is saying. In the process, look for any cues on the customer’s account that indicate what the problem might be. Genuinely listening to the customer also goes a long way toward building a meaningful connection with them.
This is what pirates say when they are surprised. In a contact center there will always be a fair share of surprises. Great customer service professionals are experts at reacting gracefully to these surprises and adapting to find a perfect solution.
How cheer ye fore and aft?
Pirates sure have a great way of asking how you are doing. What a terrific way to build a connection with the customer on the other end of the line. Genuinely ask how they are doing and genuinely listen to how they respond.
This is the pirate term for having fun. No one has as much pirate fun as our colleagues at FCR. Don’t take my word for it. Check out some of these fantastic images and many more on our Facebook page to see all of the amazing things we did for talk like a pirate day. Customer centric organizations and teams build a culture that includes plenty of swashbucklin’!