Outsourcing Can Make Your Customer Experience Better. Here’s How.
This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post.Looking back a decade or so ago, I […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
A Blueprint for Getting and Keeping Customers (Hint: Make it Ridiculously Easy)
This article was originally published on the FCR blog on April 19, 2019. Click here to read the original post. In November of 2017 I […]
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Journey Mapping in the Contact Center: 6 Insights to Maximize the Value
This article was originally published on CustomerThink on February 28, 2019. Click here to read the original post.I’ve recently been collaborating with my colleagues to improve customer […]
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5 Technologies that Piqued Our Interest in Q1
This article was originally published on the FCR blog on March 29, 2019. Click here to read the original post and click here to watch […]
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4 Guidelines for Switching Channels Without Aggravating Customers
This article was originally published on the FCR blog on March 22, 2019. Click here to read the original. I recently contacted a company for […]
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Seeing Things From Another Perspective
This article originally appeared on the FCR blog on March 15, 2019. Click here to read the original post. I thoroughly enjoy running and have […]
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Shameless Plugs – The Spring 2019 Edition
I’ve done this in the past but have a growing list of articles we’ve contributed to and awards we’ve received that we want to share. […]
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3 Observations From My Man Crates Experience
This article was originally published on the FCR blog on March 8, 2019. to read the original. I recently received a gift — but not […]
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4 Tips for Using Slack to Improve Contact Center Communication
This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager […]
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When Friendly Customer Service is Secondary
This article originally appeared on the FCR blog on February 20, 2019. Click here to read the original. Shortly after moving to Eugene, Oregon I […]
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