As a freelance contractor and consultant at, she helps startups and small businesses uplevel their customer experience and community management. She is the co-founder of Customer Service Life. She is on the board at CX Accelerator as the Chief Learning Advisor. She is the Resource Development Manager for Puppy Parties at The Animal Pad. In her free time, Jenny enjoys attending concerts, practicing hot yoga and spin classes, tending to houseplants, refurbishing furniture, biking to brunch, and stopping to pet every passing dog.
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