Breaking the Ice Episode #36: Managing, Leading, & Inspiration From Kids w/ Jacob Shields

Welcome to Episode #36. We are so pleased to have Jacob Shields break the ice with us. Jacob is the Call Center Manager at CCI Systems, Inc. He also happens to be a military veteran, and given that this Friday is Veteran’s Day, we’re so grateful for his service to our country. Join us as we talk about the ways our children inspire us. We also discuss some of the differences between leadership and management. Here are the questions for this episode:

Icebreaker Question: How do your children inspire you?

Customer Service Question: How would you explain the difference between management and leadership?

Be sure to leave your answers to these questions in the comments below.