Breaking the Ice Episode #47: Relationships in an Ops-Driven World & SWAG w/ Monica Norton

So much fun to break the ice with one of our favorite conference friends, Monica Norton! She’s Senior Director at Zendesk — and if you’re as big a fan of Relate by Zendesk as we are, you know Monica knows a few things about relationships. In this episode we discuss

ways relational people can survive and thrive in an ops-driven world. Also see and hear about some of our favorite SWAG from conferences.

Here are the questions for this episode:

Icebreaker Question: What’s your favorite SWAG you’ve ever received at a conference?

Customer Service Question: In an ops, analytics-driven world, how do the relational folks survive?

We’d love to hear your responses to these questions in the comments below.