Breaking the Ice Episode #50: Lakes, Beaches, & Reducing Customer Friction w/ Kaye Chapman

In our 50th episode we break the ice with Kaye Chapman, Content and Client Training Manager at Comm100. We first discussed whether or not we’d rather spend time at the lake or the beach and then we share strategies for reducing customer friction, making it easier for our customers to do business with us.

Here are the questions for this week’s episode:

Icebreaker Question: Do you prefer the beach or the lake and what’s your favorite activity there?

Customer Service Question: How can companies reduce friction for their customers?

While you’re at it, we think you’ll find Comm100’s recent Live Chat Benchmark Report particularly interesting.