Breaking the Ice Episode #54: International Meals & Contact Center Scheduling


In episode 54 we first share our favorite international dining experiences. We then discuss the all important topic of contact center scheduling and ways to balance the needs of the company with the needs of our agents. Here are the questions for the episode:

Icebreaker Question: What’s the best meal you’ve ever eaten in another country?

Customer Service Question: What tips do you have for scheduling customer service teams without ruining morale?

We’d love to hear your answers in the comments below.

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