Breaking the Ice Episode #55: Winning at Social Customer Care w/ Dan Gingiss

We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences On Social Media and Co-host of the Experience This! Podcast. Tune in as we talk about our favorite social media platforms and then explore what winning brands all have in common when it comes to social customer care.

Here are the questions from this week’s episode:

Icebreaker Question: If you could only use one social media platform which one would it be?

Customer Service Question: What’s one thing winning brands have in common on social media?

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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