Breaking the Ice Episode #59: Dream Cars and Policies w/ David Beaumont

In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday nights, and a customer support expert. Here are the questions for this week’s episode:

Icebreaker Question: If you could drive any car, what would you drive?

Customer Service Question: What are some ways to overcome “policy” and still take care of the customer?

Be sure to follow David on Twitter and read his awesome customer service blog.