Breaking the Ice Episode #59: Dream Cars and Policies w/ David Beaumont

In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday nights, and a customer support expert. Here are the questions for this week’s episode:

Icebreaker Question: If you could drive any car, what would you drive?

Customer Service Question: What are some ways to overcome “policy” and still take care of the customer?

Be sure to follow David on Twitter and read his awesome customer service blog.

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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