The Customer Service Blues
Boo hoo to the customer service blues! No one wants them but we all get them from time to time. So, I wrote a little […]
Continue reading »Category: Bad Customer Service
A Customer Called Us Idiots…And They Were Right
I hope we haven’t solely used this blog to paint a picture of 100% success and perfection. As Jenny said in her last post, we […]
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The 6 Dreaded Words Of Any Contact Center Agent: “Let Me Speak With Your Supervisor”
Nothing gets the attention of a grouchy CSR like the phrase “Let me speak with your supervisor!” Am I right? Don’t get me wrong, I […]
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Are you turning customers off before they even reach you?
Second only to maybe sunburns or the color orange, there is nothing that irritates me more than that fake typing noise companies use in […]
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Bahhddd Feedback!
Bad feedback is good. What are you smoking? Why is bad feedback a GOOD thing? We can always improve. We’re not hot headed and […]
Continue reading »Rejection: Don’t Take It Personally
In my spare time I have been dabbling with gardening. I say “dabbling” because I can’t say “saving money by growing my own food” or […]
Continue reading »Get That Coupon Out Of My Face!
I realize I talk about sandwich shops a lot but this one was too good to pass up. It actually happened at a local sandwich […]
Continue reading »Restaurant Rumblings Part 2
Now is as good of a time as any for “Restaurant Rumblings Part 2.” I have another great story to share that happened to a […]
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Guest Blog Post: A Little Acknowledgement Goes a Long Way
Over the past week I’ve seen my share of Good and Bad Customer Service. Let’s start with the bad shall we? It’s Wednesday night, the […]
Continue reading »A Little Post about a Big Pet Peeve
I love Starbucks, don’t get me wrong. If there’s anywhere I’m going to get my coffee from, it’s the ‘bux. I worked there back in […]
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