Book Club: Top Customer Service Articles 1/11/2012
As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life […]
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SMART Goals
Jenny Hi! First off, I have to say that I really enjoy these conversational blogs with you, Jeremy! With all this reading of ” The […]
Continue reading »What were you expecting?
As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Disney Quality
I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
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