Identifying Our Customers And Serving Them Better
A few weeks ago, Jeremy Hyde (@JeremyHyde_), Manager at InstyMeds and Jenny Dempsey (@jennysuedempsey), Visitor Support Manager at DMV.org were both swept away from their weekly #ICMIChat (@CallCenterICMI) […]
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This article was originally published on the ICMI blog on June 17, 2016. Click here to read the original. I was recently reminded of one […]
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This post was originally published on the FCR blog on May 20, 2016. Click here to read the original. Twitter has revolutionized conference-going for me— […]
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This post was originally published on the FCR blog on May 12, 2016. Click here to read the original. There are a variety of reasons […]
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This post was originally published on the FCR blog on May 3, 2016. Click here to read the original. In a recent conversation, I compared […]
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Our good friend, Jeff Toister is currently conducting a survey on his site regarding the causes of contact center agent burnout. It promises to yield […]
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This post was originally published on the FCR blog on April 28, 2016. Click here to read the original. I can remember the moment clearly. […]
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This post was originally published on the FCR blog on April 13, 2016. Click here to read the original. Quality assurance (QA) is essential to […]
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This post was originally published on the FCR blog on April 7, 2016. Click here to read the original. Success in customer service is not […]
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This post was originally published on the FCR blog on April 1, 2016. Click here to read the original. Customer service is hard work. There’s […]
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