Supporting Your Support Team Starts with YOU Watching this Show
Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]
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5 Tips to Go From Scary to Scary Good Customer Service
OK it’s not Halloween but these tips are still relevant. Check out this article from October 31 on the FCR blog. It’s Halloween, the season […]
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Holistically Approaching a Frazzled Customer Service Professional
This article was originally published on the FCR blog on October 20, 2018. Click here to read the original. How committed are you to getting […]
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4 CX Actions for the Cash-strapped, Resource-limited Contact Center
This article was originally published on the ICMI Blog on August 28, 2018. Click here to read the original post. Having worked in customer service for a […]
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Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?
This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. Click here to read the original post. I’ve found […]
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4 Best Practices To Incorporate Wellness In Your Workplace
This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
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Eating Your Own Dog Food
This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]
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Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer
I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]
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Where Policies and Great Customer Service Coexist
This article was originally published on the FCR blog on August 9, 2018. Click here to read the original. My family and I had a […]
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3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance
This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Click here to read the original. Not long ago […]
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