Tags in Your Ticketing System: How, Why, and When to Use Them
In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last […]
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5 Lessons Learned While Attempting to Boost Contact Center Productivity
This article was originally published on CustomerThink and is being republished with the permission of the editor. I’ve come to the realization recently after seeing […]
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How to support customers when the service is buggy
“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]
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3 Practical Ways Your Customer Support Team Can and Should Listen to Customers
This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]
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6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues
This article was originally published on CustomerThink and is being reposted with permission from the editor. A customer contacts us with an apparent product issue. […]
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3 Things Spin class taught me about customer experience
Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]
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5 Life Lessons Learned from Fishing with a Guide
One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]
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Why I’ve remained loyal to my hair stylist
I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair […]
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The Way It’s Always Been Done
I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
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Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey
This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]
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