Customer Experience Archives - Page 2 of 52

Why I’ve remained loyal to my hair stylist

Posted on June 21, 2022 by Jenny Dempsey

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair […]

Customer Experience, Good Customer Service, Jenny

The Way It’s Always Been Done

Posted on May 16, 2022 by Jeremy Watkin

I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]

Contact Center, Customer Experience, Customer Service, CXQOTD, Jeremy

Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey

Posted on May 11, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]

Contact Center, Customer Experience, Customer Service, Jeremy

Sometimes you win and sometimes you learn

Posted on March 14, 2022 by Jeremy Watkin

My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]

Customer Experience, Jeremy, Motivation

How customer testimonial videos impact your VoC program

Posted on January 5, 2022 by Jenny Dempsey

I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]

Customer Experience, Good Customer Service, Jenny

What the butcher at Ralph’s Grocery Store taught me about #CX

Posted on August 25, 2021 by Jenny Dempsey

A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]

Customer Experience, Good Customer Service, Jenny

Recap with SignalVOC: Building a CX Function From Support

Posted on August 11, 2021 by Jenny Dempsey

Recently I participated in a virtual event with the wonderful Mary Cleary of SignalVoC, a community that highlights CX leaders across Customer Success, Customer Support, […]

Customer Experience, Jenny